Terms of sale
Last updated: June 13 2026
Seller identification
This website is operated by Sarra Nekhili, micro-enterprise registered under SIRET number 881 478 234, with its registered address at 64 rue Bannier, 45000 Orléans, France.
Trade name: GNOOSE
Contact email: contact@thegnoose.com
Purpose
These General Terms and Conditions of Sale define the rights and obligations of GNOOSE and any person placing an order on the GNOOSE website.
Any order placed on the website implies full acceptance of these General Terms and Conditions of Sale.
Products
GNOOSE sells clothing and accessories, including through pre-order launches.
Products are described and presented with the greatest care. However, photographs, visuals, mockups, 3D renders, worn images and campaign images are provided for illustrative purposes only. Slight variations may exist between the visuals displayed and the final product, including but not limited to colors, textile texture, print rendering, placement of the design, lighting or proportions.
Such variations shall not justify a claim as long as they do not alter the essential characteristics of the product.
Pre-orders
Some GNOOSE products are sold on a pre-order basis. In such cases, the customer expressly acknowledges that the product is not shipped immediately after the order is placed.
Production starts after the end of the pre-order period. The estimated production and shipping time is 4 to 6 weeks from the end of the pre-order period, unless otherwise stated on the product page.
Payment is charged immediately at the time of order.
In the event of a significant production or shipping delay, GNOOSE will inform the customer by email. If the delay exceeds 14 days beyond the announced timeframe, the customer may request cancellation of the order and receive a refund.
Prices and VAT
Prices are indicated in euros (€).
GNOOSE operates under the French VAT exemption scheme for small businesses. Therefore, VAT is not applicable.
Applicable mention: VAT not applicable, art. 293 B of the French General Tax Code.
Displayed prices do not include shipping fees, which are indicated before final confirmation of the order.
Payment
Payment is due immediately at the time of order, including for products sold on a pre-order basis.
Accepted payment methods may include, depending on the technical availability of the website: Shop Pay, credit and debit cards, Visa, Mastercard, American Express, Cartes Bancaires, Apple Pay and PayPal.
GNOOSE reserves the right to refuse or cancel any order in the event of suspected fraud, previous dispute, refused payment or any issue related to the order.
Shipping
GNOOSE ships only to France and selected European Union countries available at checkout.
Shipping to the United Kingdom, Switzerland, Norway and countries outside the European Union is not offered, unless exceptionally stated otherwise.
Standard shipping fees are set at €7 per order, unless otherwise stated before order confirmation.
Orders are shipped through suitable and variable carriers, selected according to destination, weight, volume and logistical constraints.
Delivery times after dispatch are indicative and may vary depending on the destination country, carrier and circumstances beyond GNOOSE’s control.
Incorrect address, unclaimed parcel or return to sender
The customer is responsible for the accuracy of the information provided when placing the order, including their name, shipping address, email address and any information required for proper delivery.
In the event of an incorrect or incomplete address, typing error, failure to collect the parcel, refusal of the parcel or return to sender attributable to the customer, GNOOSE may refund the product price only.
Initial shipping fees will not be refunded in such cases. The customer will need to place a new order if they wish to receive the product.
If the parcel is returned due to a confirmed error by GNOOSE, an appropriate solution will be offered to the customer.
Right of withdrawal
In accordance with the rules applicable to distance sales, consumer customers have a period of 14 days from receipt of their order to exercise their right of withdrawal, without having to justify their decision.
To exercise this right, the customer must contact GNOOSE at contact@thegnoose.com, indicating their name, order number and the product or products concerned.
The customer must wait for the return instructions provided by GNOOSE before sending the product back.
The product must then be returned within 14 days after the withdrawal request has been sent.
Return conditions
Return shipping costs are borne by the customer in the event of withdrawal, size error, change of mind or choice of another product.
The return must be made using a tracked shipping method. The customer is responsible for the parcel until it is received by GNOOSE. It is therefore recommended to keep proof of shipment.
In order to facilitate return processing, GNOOSE may request photographs of the product before it is sent back.
To be eligible for a refund, the product must be returned in a condition allowing it to be resold. It must be: not worn beyond a simple fitting, not washed, unstained, undamaged, free from perfume or odors, free from signs of use, returned with its original tags, if present, properly protected for return shipment.
If the returned product does not meet these conditions, shows signs of use, odor, stains, damage, missing tags or any excessive depreciation, GNOOSE may refuse the refund.
The refund will be issued after receipt and inspection of the returned product.
In the event of a compliant withdrawal, GNOOSE will refund the sums paid at the time of order, including the initial standard shipping fees. Return shipping costs remain at the customer’s expense.
No automatic exchange
GNOOSE does not offer automatic exchanges.
In the event of a size error, change of model, change of color or wish to order another product, the customer must exercise their right of return if the conditions are met, and then place a new order.
A size error made by the customer does not constitute a product defect. The customer is responsible for checking the size information available on the website before placing an order.
Size guide
The customer is invited to consult the size guide before placing an order.
The measurements indicated may include slight variations related to textile manufacturing. A reasonable measurement tolerance may exist depending on the product.
The customer is responsible for choosing the correct size. GNOOSE does not cover return shipping costs related to a size error made by the customer.
Defective product or preparation error
If a product is received defective, damaged or does not match the order due to an error attributable to GNOOSE, the customer must contact GNOOSE at contact@thegnoose.com within 48 hours of receipt, providing their order number and clear photographs of the issue.
This procedure helps facilitate the processing of the request and does not deprive the customer of their statutory rights.
If the defect or error is confirmed, GNOOSE will offer a refund under the applicable conditions. GNOOSE does not offer automatic replacement. The customer must place a new order if they wish to purchase the product again.
No return should be made without prior instructions from GNOOSE.
Statutory warranties
Products sold by GNOOSE benefit from the applicable statutory warranties, including the legal guarantee of conformity and the warranty against hidden defects, under the conditions provided by French law.
These warranties apply independently of the commercial return policy set out in these General Terms and Conditions of Sale.
Intellectual property
All elements displayed on the GNOOSE website, including texts, images, photographs, visuals, 3D renders, graphic creations, designs, logos, names, brand elements, staging, videos and products, are protected by intellectual property rights.
Any reproduction, copy, imitation, modification, distribution, commercial exploitation, unauthorized resale or use of GNOOSE creations without prior written authorization is strictly prohibited.
GNOOSE reserves the right to take any necessary action in the event of infringement of its rights.
Personal data
Personal data collected in connection with orders, customer service, the newsletter or advertising tools such as Meta Pixel is processed in accordance with the Privacy Policy available on the website.
Customers are invited to consult the Privacy Policy to understand how their data is collected, used and protected.
Customer service
GNOOSE customer service can be contacted by email at: contact@thegnoose.com.
GNOOSE endeavors to respond to requests within 3 business days.
Customer service may respond in French and English.
Force majeure
GNOOSE shall not be held liable for any delay or failure to perform resulting from an event beyond its control, including carrier disruption, production delay, strike, technical incident, supply shortage, natural disaster, pandemic, administrative decision or any other force majeure event.
Applicable law and amicable resolution
These General Terms and Conditions of Sale are governed by French law.
In the event of a dispute, the customer is invited to contact GNOOSE first at contact@thegnoose.com in order to seek an amicable solution.